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Semi-structured interviews were conducted with 20 participants, 13 males and 7 females. All participants had contacted the Family Relationships Advice Line operated by Relationships Australia. All participants were involved in negotiating post-separation parenting arrangements. Thematic analysis revealed five preliminary themes depicting various aspects of participants’ information experience of people engaged in a specific family law matter: following, immersion, human interaction, past experience and personal circumstances. This paper will critically explore these themes and potential implications for the design and delivery of legal information services.

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